After your payment has been received, your order will be shipped as quickly as possible to the address you provided. Your package should arrive within 3-7 business days. International Orders (Outside of the EU) shipping may take longer than 7 business days.

When handing over the package, please check whether your goods are damaged and have the parcel courier acknowledge any damage. This means we can arrange a hassle-free refund or redelivery to you.

Return shipping

If something went wrong with your order, please contact us at hilfe@hanamistudios.com. Together we will surely find a solution to your problem. If you still want to return your product, we will send you the necessary information by email. You can find further information in our cancellation policy and general terms and conditions.